Returns and Complaints Policy – BK Barbecues

§1 Withdrawal from the contract (Return of goods)

A customer who is a consumer (or a business acting as a consumer) has the right to withdraw from a distance contract without giving any reason within 14 calendar days of receiving the goods.

To exercise your right to withdraw from the contract, please send a return notification (e.g. by email) to: kontakt@bk.pl
You may use the sample form, but this is not mandatory.

The returned product must be sent back in an unaltered condition, without signs of use and, where possible, in its original packaging, to the following address: BK Barbecues; Świątkowo 24, 77-100 Bytów

The cost of the return shipment is borne by the Customer, unless the shop has agreed otherwise in advance.

A refund will be issued no later than 14 working days from the date of receipt and verification of the parcel.

Funds are refunded using the same payment method as that used for the purchase.

Products damaged through the Customer’s fault, showing signs of use, or incomplete sets are not eligible for a refund.

§2 Complaints

The Customer has the right to make a complaint in the event of:

receiving a product that does not match the order,

finding a manufacturing defect,

damage to the goods during transport.

Complaints can be submitted by email to: kontakt@bk.pl
The complaint must include:

order number,

first name and surname,

a description of the problem,

and photos showing the defect or damage.

The complaint will be processed within 14 working days of receipt of the complete claim form. If the claim is incomplete, the Customer will be asked to provide the missing information.

Once the complaint has been accepted, the shop may:

repair the product,

replace it with a new one,

offer a partial or full refund – depending on the circumstances.

If the goods need to be returned as part of the complaint, the costs of the return shipment will be borne by BK Barbecues, provided that the method and terms of shipment have been agreed in advance.

§3 Additional information

Complaints regarding mechanical damage caused during transport must be reported immediately upon receipt of the parcel, preferably together with a damage report issued by the courier.

If you have any doubts or issues with your order, please do not hesitate to contact us. Our telephone number and full contact details can be found at: www.bk.pl